Bússola Dourada, Lda., responsible for the processing of your personal data, is committed to compliance with the General Data Protection Regulation (GDPR), the Portuguese Data Protection Law, and other applicable regulations related to protecting the privacy of users of this website. In this context, SAILING SENSATION has developed this Privacy Policy.

Below, we present information about the types of data processed by SAILING SENSATION and the purposes of such processing. We also describe the most relevant legal aspects of data protection, including your rights.

1. Collection of Personal Data

SAILING SENSATION collects personal data provided by customers through its website, third-party websites, applications, and other means related to any requests for information, reservations, or purchases made in connection with the services provided. Personal data may be obtained directly or through service providers, business partners, discount sponsors, subcontractors, advertisers, and booking channels.

The collection of personal data comprises the following categories of data:

• Personal Data: Personal data collected from the customer through the website, applications, third-party websites, information requests, reservations, and purchases, including:
  • Name, email address, phone number, tax identification number, among others strictly necessary for the purpose.
• Web Data: Personal data collected from the customer related to computer access, including:
  • IP address, browser type, operating system, geographical location data, country of access to the website, date and time of the website visit, tabs visited by the customer, number of times the customer visits the website, reservations, and purchases made on the website.
• Reservation Payment Data: Personal data collected from the customer in the context of reservation payment, including:
  • Payment card information (card number, cardholder's name, card expiration date, card security number, bank institution, reservation amount, and details of the price and purchase).

Data collection occurs through the website and mobile applications managed by SAILING SENSATION, kiosks, social media, third-party booking websites, brokers, telephone contacts with customers, direct in-store purchases, association programs, agencies, and service providers. Refusal to provide certain personal data may result in the inability to make reservations or purchases and to use certain services offered by SAILING SENSATION.

2. Collection and Use of Images

SAILING SENSATION may collect photographic and video images of its customers during catamaran travel and tour activities for the purposes of memory, promotion, and marketing of the experience offered. The collection of these images will be conducted respectfully and discreetly, in compliance with data protection regulations, including the General Data Protection Regulation (GDPR).

For the collection and use of these images, SAILING SENSATION commits to:

• Request the explicit consent of customers before capturing any image in which they are clearly identifiable.
• Inform customers of the specific purpose of the collection and use of images, including, when applicable, use for promotional or marketing purposes.
• Ensure that customers may refuse their consent for the collection of images without prejudice or negative impact on their experience.
• Respect the right to withdraw consent at any time, including the right to request the deletion of any images already captured and stored.
• Images collected will be stored securely and accessible only to authorized personnel. In case of promotional use, SAILING SENSATION may share the images with third parties for purposes related to the promotion of its services, as described in this policy.

3. Legal Basis for Processing Personal Data by SAILING SENSATION

The processing of personal data collected by SAILING SENSATION complies with Articles 6 and 9 of the GDPR, with legitimate processing:

• If and to the extent that consent has been obtained for such purposes;
• If it is necessary for the execution of a contract;
• If it is necessary for compliance with a legal obligation to which SAILING SENSATION is subject;
• If it is necessary for the purposes of the legitimate interests of the data controller or any third party;
• If it is necessary for the establishment or defense in judicial proceedings.

4. Purposes of Collecting Personal Data

The personal data collected by SAILING SENSATION serve the following purposes:

• Contractual operations and services: Data collected in connection with reservations, service purchases, billing, assistance, and for communication with the customer.
• Marketing campaigns: Customer data used for the dissemination of marketing campaigns, special offers, and promotions.
• Third Parties: Data shared with third-party booking entities, partners, collaborations, etc.
• Compliance with company’s legal obligations: Data collected in connection with potential legal proceedings, legitimate interests protection, security, and rights of the company.
• Collection and Use of Images: Collection of photographic and video images of customers during catamaran trips for the purpose of promoting the services provided.

5. Retention and Security

SAILING SENSATION retains personal data of its customers until it is no longer necessary for the purposes for which it was collected or otherwise processed. The legally defined retention period for commercial documents, including accounting records, is 10 years. During this period, data may be subject to restricted use within internal procedures.

6. Consent, Right of Access, Rectification, Update, and Deletion of Data

By using the SAILING SENSATION website and mobile applications, you consent to this privacy policy, granting consent to “Bússola Dourada, Lda.” for processing your personal data for the purposes identified above.

7. Data Processing Responsibility

The entity responsible for the collection and processing of Personal Data for the purposes mentioned above is “Bússola Dourada, Lda.,” corporate entity number 517780380, headquartered at Rua São João Bosco, nº 7, 9060 - 296 Santa Maria Maior, with the email address vitoriahuber@sailingsensation.com.

8. Changes to the Privacy Policy

SAILING SENSATION reserves the right to make updates and changes to this Privacy Policy. In case of significant changes, customers will be notified via email or by a visible notification on our website.

Effective date of the privacy policy – November 1, 2024.